Privacy Policy
Last revised: June 2 2022
CAYC Exchange Privacy Policy
Our contact details
Name: CAYC EXCHANGE LLC
Registered Office Address:
E-mail: exchange@cayc.exchange
CAYC EXCHANGE LLC (“CAYC Exchange”, “we”, “us”,“our”) operates a digital currency exchange via www.cayc.exchange, app.cayc.exchange, other sub-domains, any associated web-based and mobile applications, Chatbots, Plugins, Extensions, and APIs (collectively, “Website” or “Services” or “Platform”).
Type of Personal Information We Collect
When you use CAYC Exchange, We may collect and process the following information:
Identity Data: Your first name, middle name, surname, date of birth, nationality, country of residence.
Contact Data: Your address (business and/or residential), phone number(s), email address and any other contact details you may provide.
Profile Data: The data regarding your deposits, withdrawals and trades on the Website and any digital currency wallet addresses.
Usage Data: We may process data regarding your use of the Services, including incidence of download and deletion, average time spent, means of connection, operating system, any problems reported, your IP address, device type, and number and frequency of logins.
How We Get The Personal Information And Why We Have It
Most of the personal information we process is provided to us directly by you for one of the following reasons :
To set up your account and enable you to use the Services
To comply with our anti-money laundering and know your customer obligations
To maintain comprehensive and accurate records
To provide our customer support Services
To inform you of any changes we make to any of the Services, the terms that govern them or this Privacy Policy
To inform you of any new features or products, or updates to existing Services, we may make available from time to time
To allow you to exchange digital currency (as and when this feature is offered)
To develop new Services
To comply with a legal obligation
To fulfil our contractual obligations to you
To the extent permitted under the applicable law, We may collect certain types of information automatically, such as whenever you interact with the Website or use the Services. We use the information that you have given us in order to :
Manage and operate our Services
Analyse and improve our existing Services
Identify any problems, defects or issues with the Services
Fulfil our contractual obligations to you
Maintain comprehensive and accurate records
Provide our customer support Services
We may share this information with selected third parties that we have instructed to help us provide the Services to you. Such third parties may process and store your personal data in geographically distributed data centers.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are :
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting our email (mentioned above).
(b) We have a contractual obligation.
(c) We have a legitimate interest.
(d) We have a legal obligation.
How We Store Your Personal Information
Your information is securely stored throughout the geographically distributed servers.
However, we cannot guarantee that loss, misuse, unauthorized acquisition, or alteration of your data will not occur. Please recognize that you play a vital role in protecting your own personal information. When registering with our Website, it is important to choose a password of sufficient length and complexity, to not reveal this password to any third-parties, and to immediately notify us if you become aware of any unauthorized access to or use of your account.
If you request by our contact email to deactivate your CAYC Exchange account, we will mark your account in our database as “Deactivated”, but will keep your account information for as long as necessary to fulfill the purposes for which we collected it or for as long as required under relevant laws based on the type of account information.
Your Data Protection Rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organization, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us by above provided contact email if you wish to make a request.
Changes To Our Privacy Policy#
Any changes we may make to this Privacy Policy in the future will be displayed on the Website and, where appropriate, notified to you by email. Please check back regularly to keep informed of updates or changes to this Privacy Policy.
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